PACK HELP CENTER

HOW PACK WORKS

Straight answers about the app, from the people who ride it every weekend. If your dot freezes or a ride loses miles, start at the top — that one is almost always a phone setting.

⚑ START HEREAndroid: your dot freezes on the pack mapThree settings your phone hides. Do them once and your dot keeps moving with the phone in your pocket.READ IT →

MOST ASKED

iPhone: keep transmitting with the phone awaySet Location to Always and Precise. What iOS does when the screen is locked.KSU 🏁 and checking inHow a ride goes live, and why it says you are not at the meetup yet.The ride didn't save, or miles are missingA straight line across town in your recap almost always has one cause.Chat, the board, and “I'm not getting notifications”How the club talks, and what to check when it goes quiet.

GETTING STARTED

Getting in and setting yourself up.

Getting into PackJoin with a club code, start your own club, or just ride solo.Your profile, your bike, your languageName, photo, phone, the bike in the garage, EN/ES and miles or km.

GPS, BATTERY & PERMISSIONS

Why your dot freezes, and how to stop it. Read this one first.

Android: your dot freezes on the pack mapThree settings your phone hides. Do them once and your dot keeps moving with the phone in your pocket.iPhone: keep transmitting with the phone awaySet Location to Always and Precise. What iOS does when the screen is locked.Why Pack needs your location all the timeWhat we collect, when, who sees it, and when it stops.Battery on a long rideWhat actually drains it, and what to do about it.Reading the diagnostic line in SettingsThe small grey text at the bottom of Settings. It tells you — and us — exactly what broke.

RIDES

Planning, KSU, the live screen and safety.

Plan a rideMeet point, time, route, road captain. Then the RSVPs roll in.KSU 🏁 and checking inHow a ride goes live, and why it says you are not at the meetup yet.The live ride screenPack view, my line, the turn banner and the voice.SOS, hazards, pit stops and the tail gunnerEverything the pack does when something goes wrong. None of it costs money.Solo rides and quick ridesRide on your own without planning anything — and pull a couple of mates in.

ROUTES & RECAPS

Building routes and what you get back after.

Design a routeStops, four riding styles, round trips, GPX and the route library.The recap after a rideMap, stats, photos, ride again — and why the speed does not match your bike.The ride didn't save, or miles are missingA straight line across town in your recap almost always has one cause.

THE CLUB

Ranks, the vest, chat and notifications.

Ranks, status and who can do whatHangaround, prospect, patched — and the seven ranks.The vest, badges, bells, church and the kittyThe MC stuff — vest, badges, bells, patch votes, kitty, church. Free, bar one.Chat, the board, and “I'm not getting notifications”How the club talks, and what to check when it goes quiet.

ACCOUNT & PREMIUM

What costs money and what never will.

What Premium unlocks — and what we will never charge forSeven extras behind the paywall. Everything that keeps you alive stays free.Delete your account and your dataTwo ways out. Both permanent.

CONTACT

Talk to a human.

Contact usOne inbox. A real person reads it.

STILL STUCK?

Email us. A real person reads every one and gets back to you.

support@motopack.app

Or, inside the app: Settings → SEND FEEDBACK.