Email support@motopack.app. Every message is read by a person — Pack is a small operation, so answers come as fast as one human can get to them. Usually within 24 hours, and never more than 3 business days.
From inside the app
Settings → SEND FEEDBACK. It goes straight to us with your app version and platform already attached — which saves us both an email asking for them.
What to put in the message
- 1What you were doing and what happened instead.
- 2Your phone and its model — “Samsung S23”, “iPhone 14” — because half of all tracking problems are OEM-specific.
- 3The version line at the bottom of Settings, e.g.
Pack v1.0.0 · OTA #123. - 4If there is a red DATA NOT SAVED card in Settings, tap it, hit COPY and paste it in. If it is the red LAST CRASH card, tap to expand it and send us a screenshot — that one has no copy button. Either way, that card is the actual evidence.
IF YOUR DOT FROZE OR A RIDE LOST MILES
Read the Android and iPhone GPS articles first. It is a phone setting nine times out of ten, and you will have it fixed before we can reply.